THE Internet has brought loads of medical information to people’s doorsteps. While some may be helpful, there are many from dubious sources, said former president of the Malaysian Medical Association Datuk Dr N.K.S. Tharmaseelan.

“The authors may highlight their personal experiences and symptoms, but these can be misinterpreted by those reading them. Signs and symptoms may be the same for different diseases. There needs to be individual examination and lab tests, before treatment.”

He said while patients feel they were better informed these days because of forums and blogs, they should seek clarification and answers from their doctor first before becoming “Google doctors”.

“It’s essential that patients form a bond with their family doctor. The doctor can refer the patient to a specialist if needed. An interactive and satisfying relationship is essential in developing good doctor-patient relationship. Communication is important in overcoming this barrier. This is more effective than running to the Internet for recommendations and remedies.

“Some people prefer the anonymity of the Internet, but nothing should prevent a patient from asking their doctor questions face to face.”

It serves no purpose to complain about a doctor on social media, Dr Tharmaseelan said.

“If the intention is to seek redress after a consultation or treatment, there are many avenues to seek assistance and advice. Venting on social media without knowing the facts shows malice, ulterior motive and ill intention.”

Under the Private Healthcare Facilities Services Act Amendment Order 2013, patients can request for a report from doctors and the hospital, if they are not happy. They have to be given a written report within two weeks, failing which, the patient can lodge a complaint with the Health Ministry.

“Hospitals are obliged by law to investigate complaints and explain to the patient, the results of the investigation.

“Patients can complain if they feel that charges are exorbitant. While doctors’ fees are fixed by the government, hospital charges are not regulated. If the patient is still unhappy, he or she can proceed to the Malaysian Medical Council which has disciplinary and punitive powers to take action against the doctor and the hospital.

“Furthermore, the patient can file a civil suit for negligence, if he or she feels there was negligence or mismanagement.”

A patient who chose to make unsubstantiated allegations against a doctor on social media would place himself or herself in a compromising position, he said, adding that defamation suits could be costly and the patient might end up paying a heavy price.

Source: New Straits Times