Top-ranked companies in seven key market categories - including computed tomography (CT), digital mammography, smart pumps and ultrasound - have earned Toshiba the 2009 Best in KLAS distinction, signifying their leadership in meeting customer expectations.
Jeremy Bikman, KLAS vice president of strategic research said. “What put Toshiba at the top this year, was customer satisfaction. That's the differentiator. Their customer satisfaction is really, really deep," he said. The score, he said, takes into account relationships with sales people, people in the field, whether the company sticks to quotes.
"The goal of the Top 20 Best in KLAS Awards report has always been to give healthcare providers a resource for making informed technology decisions," said KLAS President Adam Gale. "From CT to ultrasound to MRI, this report shines a light on the performance of medical equipment vendors to help providers find the right product for their hospital or clinic, keep tabs on a current vendor or validate an operational decision. With ratings for more than a hundred modalities and other pieces of equipment, the Top 20 Best in KLAS Awards report brings together the collective experiences of thousands of healthcare organizations."
Based on evaluations submitted by thousands of healthcare providers, KLAS rankings measure vendor's performance in areas like product quality, implementation, service and support.
Toshiba equipment also won individual categories in the 2009 Best in KLAS medical equipment including:
In addition to recognizing the Best in KLAS honorees, the 2009 Top 20 Best in KLAS Awards: Medical Equipment report also highlights the highest-performing medical equipment vendors across all market segments, known as the Top 20. In the 2009 report, Toshiba was rated number one, with an overall performance score of 90.53 out of 100, followed by FUJIFILM, GE, Philips, Siemens and McKesson.
Here in Malaysia, Toshiba Medical Systems and Abex Medical System Sdn. Bhd. continue to work together to provide the ‘Service Excellence and Professionalism’ that has marked their relationship with its customers for over 25 years. Abex is able to provide an even level of top quality service and support through its net work of sales & service centers throughout Peninsular and East Malaysia.
For more information about KLAS, visit www.KLASresearch.com.
About Abex Medical System Sdn. Bhd.
Headquartered in Shah Alam, Selangor, Malaysia, Abex Medical System Sdn. Bhd. markets, sells, distributes and services diagnostic imaging systems, coordinating all of Toshiba’s clinical diagnostic imaging systems for all modalities in Malaysia through its network of offices and support centers throughout Peninsula and East Malaysia. Abex Medical System has serviced Toshiba and other high end medical imaging equipment providing ‘More than 25 years of Service Excellence and Professionalism.’
Visit: www.abexmedical.com.my
About Toshiba Medical Systems
Headquartered in Singapore, Toshiba Medical Systems Asia markets, sells, distributes and services diagnostic imaging systems, and coordinates clinical diagnostic imaging research for all modalities in Southeast Asia.
Toshiba Medical Systems Corporation is a leading manufacturer of diagnostic medical imaging systems and comprehensive medical solutions such as CT, Cath & EP Labs, X-ray, Ultrasound, Nuclear Medicine, MRI and information systems. Toshiba Medical Systems Corporation is the number one medical systems provider in Japan. The company has delivered a series of 'world firsts', including the first electric scantype Ultrasound system, the multislice and half-second helical Computed Tomography Scanner and now the world's first dynamic volume CT system. Comfort and clinical performance in one
Since 1979, Toshiba develops MRI systems using revolutionary techniques. Like the cryogen free open superconducting magnet in 1997 and the introduction of the world's quietest system in 2000. Toshiba main focus is to balance the clinical performance and patient-focused design, finally resulting in the development of the Vantage Titan, the only wide bore MRI without any compromise on clinical performance. Whether you're an imaging center competing for patients and referrals or a hospital expanding your diagnostic capabilities, our line of MRI systems provides you with features that encompass our Made for Life philosophy.
About Toshiba Corporation
Toshiba is a world leader and innovator in pioneering high technology, a diversified manufacturer and marketer of advanced electronic and electrical products spanning information & communications equipment and systems; digital consumer products; electronic devices and components; power systems, including nuclear energy; industrial and social infrastructure systems; and home appliances. Toshiba was founded in 1875, and operates a global network of more than 670 companies, with over 191,000 employees worldwide and annual sales surpassing US$60 billion.
Visit: www.medical.toshiba.com
Contact:
Abex Medical System Sdn. Bhd.
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+ 60 3 5191 6633