Mr Philipp Hoffmann, General Manager of JJ-Pun; Mr Harold Thng, Regional Managing Director of Jebsen & Jessen Communications; and Dr Kirk Shulz Utermoehl, Country Manager for Emerging Markets at Jebsen & Jessen Communications.
 
Jebsen & Jessen Communications (JJC) and JJ-Pun held a press conference in Myanmar to educate the market on how contact centres fit into customer service processes and the technology behind them.
 
Mr Harold Thng, Regional Managing Director of JJC, said: “We need to introduce the concept of the ‘contact centre’ to the wider Myanmar audience and expose the depth of expertise JJC has in this area. This is clearly a business need that Myanmar’s market is addressing and we want to be part of their consideration.”
 
During the press conference Mr Philipp Hoffmann, General Manager of JJ-Pun, commented: “Myanmar has clearly signalled its intentions not only to look beyond its own borders and become more business-friendly, but also to welcome investments that may advance its economy. We see infrastructure and productivity levels moving towards international standards as the country rises to the challenge.”
 
Dr Kirk Schulz Utermoehl, Country Manager for Emerging Markets at JJC added: “Many local industry sectors have begun to focus on raising their service levels, and many enterprises in Myanmar recognise that contact centres can generate revenue rather than just provide simple customer service or support. Banks, for example, have begun to add more branches and reach out to their customers with new financial products.”
 
“Contact centres provide a way for them to service their external customers and also their internal branches with up-to-date product  information,” he added.

source:Jebsen & Jessen